Refund & Return Policy
We want you to love your purchase. If you are not completely satisfied, we’re here to help.
Return Window
You have 14 days from the date of delivery to request a return.
To be eligible:
- Item must be unused and in original condition
- Must be in original packaging
- Proof of purchase is required
Non-Returnable Items
We do not accept returns for:
- Sale or clearance items
- Gift cards
- Custom or personalized products
- Items marked “Final Sale”
How to Start a Return
To initiate a return, email:
Include:
- Order number
- Reason for return
- Photos (if item is damaged or defective)
Once approved, we will provide return instructions.
Return Shipping
Customers are responsible for return shipping costs unless:
- Item arrived damaged
- Item is defective
- Wrong item was sent
We recommend using a tracked shipping service.
We are not responsible for returns lost in transit.
Refunds
Once your return is received and inspected:
- Approved refunds are issued within 5–10 business days
- Refunds are issued to the original payment method
- Shipping costs are non-refundable
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at support@forgeandwillow.com.
Late or Missing Refunds
If you haven’t received a refund:
- Check your bank account again
- Contact your credit card provider
- Contact your bank
If you still need help, email us.