Shipping Policy

Thank you for shopping with Forge & Willow. Below you will find all details about how we process and ship orders.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed and dispatched, you will receive a confirmation email with tracking information.

During peak seasons, sales, or holidays, processing times may be slightly longer.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

Please note delivery times are estimates and may vary due to customs delays, weather, or courier issues.

International Shipping

We ship worldwide.

Customers are responsible for:

• Customs duties
• Import taxes
• VAT or additional local fees

Forge & Willow is not responsible for delays caused by customs.

Order Tracking

Once your order ships, you will receive a tracking number via email.
Please allow 24–48 hours for tracking updates to appear.

Incorrect Address Disclaimer

Customers are responsible for entering the correct shipping address.
If you notice an error, contact us immediately at:
support@forgeandwillow.com

We cannot guarantee changes after an order has been processed.

Lost or Stolen Packages

Forge & Willow is not responsible for lost or stolen packages marked as Delivered by the carrier.
If this occurs, please contact the shipping carrier directly.

Damaged Packages

If your order arrives damaged, contact us within 48 hours of delivery with photos of:

• The packaging
• The damaged item

We will work quickly to resolve the issue.